Protect your automation investment and maximize uptime with AMD Automation's comprehensive maintenance and support services. From preventive maintenance programs to emergency breakdown support, we keep your systems running reliably.
Support Services
24/7 Technical Support
Expert assistance when you need it:
- Phone Support - Immediate access to experienced technicians
- Remote Diagnostics - Real-time system access for troubleshooting
- Video Support - Visual guidance for on-site technicians
- Email Support - Detailed technical responses and documentation
Emergency Breakdown Service
Rapid response when production stops:
- Immediate Triage - Phone assessment to diagnose the issue
- Remote Resolution - Many issues resolved without a site visit
- Dispatch - On-site technician deployment when needed
- Parts Support - Emergency parts sourcing and shipping
- Follow-Up - Root cause analysis and prevention recommendations
Response Times: - Phone response: < 30 minutes - Remote connection: < 1 hour - On-site arrival: Based on location and contract
Remote Monitoring
Proactive system monitoring:
- Real-time performance tracking
- Automated fault alerts
- Trend analysis and predictions
- Monthly performance reports
- Recommended actions
Preventive Maintenance
Scheduled Maintenance Programs
Regular maintenance to prevent failures:
Daily Checks - Visual inspections - Safety system verification - Fluid level checks - Performance monitoring
Weekly Maintenance - Cleaning and debris removal - Connection verification - Calibration checks - Backup verification
Monthly Service - Detailed inspections - Lubrication service - Filter replacement - Electrical connections check - Software updates
Annual Overhauls - Complete system inspection - Major component service - Calibration and alignment - Performance optimization - Documentation updates
Robot-Specific Maintenance
Specialized service for all major brands:
FANUC Robots - Grease replacement (4-year intervals) - Battery replacement - Brake inspection - Cable harness inspection - Mastering verification
ABB Robots - Gearbox oil service - Calibration verification - SMB battery replacement - Brake testing - Path accuracy measurement
KUKA Robots - Gear lubrication - Motor maintenance - Safety system testing - Absolute encoder calibration - Cable inspection
Yaskawa Robots - Grease replenishment - Battery service - Timing belt inspection - Servo tuning - Safety function testing
Service Contracts
Basic Support Plan
- Phone and email technical support
- Remote diagnostics capability
- Discounted parts pricing
- Priority scheduling
- Annual system review
Standard Service Plan
Includes Basic plus: - Scheduled preventive maintenance - Annual calibration service - Spare parts recommendations - Performance reporting - Training credits
Premium Service Plan
Includes Standard plus: - 24/7 emergency response - Guaranteed response times - On-site spare parts inventory - Quarterly optimization reviews - Dedicated support engineer
Custom Service Agreements
Tailored support for your specific needs: - Multi-site coverage - Extended hours coverage - Specific equipment focus - Performance guarantees - Integrated support teams
Repair Services
On-Site Repair
Expert technicians at your facility:
- Robot repair and service
- Controller troubleshooting
- Electrical system repair
- Mechanical repairs
- Welding system service
- Vision system service
Depot Repair
Ship components for factory-quality repair:
- Servo motors and drives
- Teach pendants
- Controllers and boards
- Welding equipment
- Vision cameras
- Power supplies
Refurbishment
Restore equipment to like-new condition:
- Complete disassembly and inspection
- Worn component replacement
- Calibration and testing
- Documentation and warranty
- Significant cost savings vs. new
Specialized Support
Welding System Support
Maintain welding quality and reliability:
- Wire feeder service
- Torch maintenance
- Power source repair
- Gas delivery system service
- Seam tracking calibration
Vision System Support
Keep vision systems performing:
- Camera cleaning and alignment
- Lighting optimization
- Software updates and tuning
- Calibration service
- Resolution troubleshooting
Safety System Support
Ensure safety compliance:
- Safety scanner service
- Light curtain testing
- E-stop circuit verification
- Safety PLC validation
- Compliance documentation
Industries Served
We provide maintenance and support for automation systems across automotive, medical devices, aerospace, electronics, food & beverage, and all manufacturing sectors.
Why Choose AMD Support?
- Multi-Brand Expertise - Support for all major automation brands
- Experienced Technicians - Average 15+ years experience
- Parts Access - Direct relationships with OEMs
- Rapid Response - 24/7 availability for emergencies
- Proactive Approach - Prevent problems before they occur
Need support for your automation? Contact us to discuss a service plan that fits your needs.